Can I get a list of your ingredients?
Yes, all ingredients are listed on the individual products’ page. If you have sensitivity or allergies to anything and need additional information, please contact us, we’re happy to help.
Can I freeze OMP products?
We do not recommend freezing our products, because doing so will alter the consistency of the veggies. The exception is Livebrine, which freezes just fine.
Are your products organic?
Our vegetables are not USDA Certified Organic. We source our produce from local, Southeastern family farms who use responsible growing methods, such as IPM (Integrated Pest Management.) IPM means the farm is committed to a “manage before inputs” approach, something IPM has in common with organic growing.
Our produce and spices are 100% non irradiated. Our sea salt is pure and does not contain caking agents.
What is the shelf life of the products?
Our products have a shelf life of approximately 6 months from the date they are packaged. If you plan to store your ferments for longer periods of time in refrigeration, we recommend turning them in your hand periodically to redistribute the brine within the package.
My products are a little too salty for my taste, what can I do?
To reduce the saltiness of any product, simply drain out a portion of brine and replace with filtered water. Osmosis will remove the salt and balance the salinity within a day or so. Start conservatively so you don’t drain out too much and blanch the flavor. (If this happens just add salt back in.)
Are your products Certified Kosher?
Yes, our facility and products have been Certified Kosher by Rabbi Yaakov Fisch of the Etz Chaim Synagogue here in Jacksonville, Florida for over 7 years.
There’s a white, chalky film growing on the surface of the brine. What’s up?
One behavior of live, fermented food is the formation of kahm yeast which can form when oxygen is exposed to ferments. Kahm yeast is harmless; spoon or rinse it off and continue to enjoy your products. Kahm yeast is literally part of life and not an indication of a defect in the products.
The brine is cloudy and white, is that normal?
Yes. Cloudy, white brine is a sign of fermented pickles. Sometimes that brine will ‘settle’ when a product sits on the shelf. You can turn the package in your hand to redistribute the cloudiness.
The brine in my pickles is thicker than my other batch, it’s like syrup. Is this okay?
Density of brine varies from batch to batch. When we package products in the OMP Kitchen, we attempt to maintain the same consistency of brine thickness across batches, but sometimes the brine can run dense. You can cut your brine with salt water to thin it out and continue to enjoy your pickles.
What’s the microbiome?
Your microbiome is the vast colony of good bacteria living in your body that functions like a vital organ.
Weighing 2-3 pounds, its core jobs are immune system regulation, appetite control, body weight moderation and gut-support.
Microbiome research is the #1 leading area of 21st century nutritional health science.
How do fermented foods benefit the microbiome?
Fermentation creates lactic acid bacteria in its process. There is a wealth of science conducted over the course of decades substantiating the conferred benefits of this helpful bacteria to the gut and microbiome.
Please read our blog post titled The 7 Principal Health Benefits of Fermented Foods for more information.
How can I quickly and easily boost my microbiome health?
Your microbiome must have prebiotics, soluble fiber to feed and nourish it, and probiotics-- additional various microbes, bacteria and enzymes that confer a health benefit to you when consumed. Fermented foods are the ultimate gut health superfood: they are prebiotic, probiotic and rich in enzymes which aid digestion.
How do I Subscribe & Save Big?
First, choose the right size box for your household.
Second, pick your product selections. Third, choose the frequency you wish to receive your box. Your future orders will automatically trigger upon that frequency. You can access your account dashboard through our easy portal to change your selections and dates anytime.
Subscribe & Save is not a contract or membership program. You can pause, skip or cancel anytime. If you have any questions along the way, contact us at firstname.lastname@example.org, we’re happy to help.
Who is Subscribe & Save Big meant for?
A subscription is best suited for those who have already ordered at least once from Olive My Pickle.
It’s best to establish your household’s consumption rates of fermented foods, and understand which ferments you like best.
Once you do that, subscribing is the best way to stay stocked up and while saving money.
Should anyone NOT subscribe?
Yes. If you haven’t ordered from us yet, but are considering a purchase, we discourage you from subscribing on your first order.
Some folks will do this simply to get the discount. Their intention is to cancel directly after ordering. The problem is that they sometimes forget to do this. When their next order triggers and ships, they are not happy with themselves or with us.
If you’re a first time customer, WELCOME– we’re so glad you’re here! Please use the code WELCOME10 for 10% off your first order of three items, after that Buy More and Save for an even better discount.
Will I get a heads up before my scheduled order is about to happen?
Yes. When you check out, you’ll have the option to click a box to agree to receive text alerts about your subscription. Please opt in to receive these text updates.
We’ll also email you ahead of time. Please whitelist our emails so they don’t go to spam. You’ll get a Welcome email directly after you order.
What are the perks of Subscribe & Save Big?
You’ll receive a the biggest discount we have with every order. The larger your subscription box, the bigger your discount.
If I subscribe will I miss out on promotions and sales that have better offers?
At OMP, we run just a handful of promotions each year and we never “price slash.”
Some companies will inflate their everyday retail prices, simply so they’re price-positioned to offer a deep discount and run sales on a continuous basis. Oftentimes, their sale offers will be better deals than their subscription prices and their most loyal, subscribing customers get the short end of the stick.
We operate a little differently here at OMP. We keep our everyday retail prices as low as possible, give a better discount when you Buy More and Save, plus we offer free freight on every order.
The subscription deal exists so that our loyal, repeat customers can enjoy a discount while supporting their healthy habit of eating ferments on a daily basis.
What is the Pickle Perks Club?
Pickle Perks is the catchy name we’ve given our loyalty or rewards program.
Brands do this of course, so that you’ll think twice about shopping with a competitor. You’re probably familiar: you join and get points for every dollar you spend. Once accrued you can use these points towards certain perks.
What are the perks or benefits?
At Olive My Pickle, we have an all swag program. That means you can cash in for free prizes like stickers, pins, magnets, hats, t-shirts and free ferments.
Is this a membership, contract or something I will be billed for?
How do I participate?
It's easy! Join by completing the form on the homepage (lower left, green Rewards button.)
This button is also where you’ll go to check your point status. You’ll also receive occasional emails with point reminders.
When will my order ship?
Our standard ship time is within 2-4 business days of receiving your order. This timeframe excludes weekends and holidays.
Sometimes, we’ll hold a later-in-the-week order to ship the following Monday, to prevent it from sitting at a carrier facility over the weekend.
Do you ship cold?
Sort of. We pack your order inside a thick, compostable, insulated mailer with ice packs. This gives your goods a day or two of additional coolness while in transit.
It is not necessary for ferments to ship at refrigeration temperatures, encased in styrofoam with dry ice.
How much do you charge for shipping?
Nothing. Shipping is always free at Olive My Pickle.
Why do I need to buy a minimum of 3 items?
Shipping orders of 1-2 items is not cost effective. Creating a minimum order of 3 items solves this.
Do I refrigerate my products upon arrival?
Yes. Refrigerating your products will halt any fermentation that may have resumed in transit and products will keep longer when cold.
Do temperature fluctuations in transit affect food safety?
No. Fermented products can be safely transported unrefrigerated and can stay out of refrigeration for several days with no impact on their food safety.
There is no danger of spoilage or harm to the products within standard transit times.
Do temperature changes in transit affect probiotic count?
No. Lactobacillus bacteria is incredibly hearty and will remain alive in temperatures ranging from below freezing up to 143 degrees. The temperature to pasteurize food is 144 degrees F, which kills bacteria.
What can I expect when my product arrives?
You can expect a box full of healthy, colorful ferments!
- Your ice packs will be partly or completely melted. In summer months, ice packs and products may be warm.
- Fermentation may have resumed in some of your products, creating healthy gas that causes the packages to puff. No need for concern, all you need to do is open or ‘burp’ the package, otherwise it will burst.
- Some leaking may have occurred, just rinse the package off, transfer contents to a different container if you like and enjoy your ferments.
What’s your return policy?
Because we sell perishable foods, we do not take returns.
If you experience an issue, please contact us so we can assist you with a potential refund, credit or replacement order. We're standing by and ready to help.
What are the operating hours of OMP’s customer service?
Our Customer Happiness Team is on the desk Monday through Friday, Eastern.
- If you call and get voicemail, please leave us a message which we will promptly return.
- Calls and emails made over the weekend will be answered the following Monday.
- If you leave a customer service question on a social media channel, it may take us a little longer to respond.
I have an issue with my order or shipment, how can I get help?
Please email or call us. The various ways to contact us are displayed on our Contact Us page.
Do you offer a satisfaction or money back guarantee?
Although we have thousands of happy customers who leave 5 star reviews, there’s no guarantee you’ll be one of them. The odds are you’ll love some things and like others. And there may be something you end up not liking as much.
Some folks new to ferments aren’t used to their bold, complex flavors. If this is you, start moderately and work fermented foods into your diet slowly. Don’t eat the foods straight, rather chop up pickles and put them in your egg or chicken salad. Mix a small amount of kraut into your rice. You’ll get used to the flavors over time and in the process you’ll experience the gut health benefits of fermented foods.
If there’s a quality problem with your ferments, or you receive a damaged shipment, please contact us so we can get you taken care of.
Can I drop in to The Pickle Factory and buy products?
We ask that you order online and select the Local Pickup option.
This allows us to plan for your order and you will not have to wait.
Where is The Pickle Factory?
Our address is 5913 St. Augustine Road in Jacksonville, Florida 32257.
- Please note we are NOT located on OLD St. Augustine Road.
- Nearest cross street is University Blvd.
- When heading north (towards downtown Jax), we are on the right, about 1/8 of a mile past the Goodwill and across the street from Publix.
- There is a storefront facing the street with a red Grabber Construction sign.
- Head down that industrial parking lot, look for OMP’s green door on the right hand side.
Do you give tours of The Pickle Factory?
Not generally. We cannot accommodate drop in requests for impromptu tours. For youth programs, school groups or educational tours, please contact us at email@example.com.
What products should I start with?
If you’re brand new to ferments, we recommend starting with milder products. These happen to also be our best sellers. The Best of OMP Bundle are our three friendliest products:
First is the Kosher Dill Pickles, these are mild and dilly and our #1 top product. (A second incredible pickle to get started with is The Garlic.)
Second is Carrot + Dill Kraut. It’s our mildest kraut and slightly sweet because of the carrot. Kraut is an incredibly versatile ferment, you can enjoy it next to your eggs for breakfast, in your salad or as a sandwich condiment at lunch. Enjoy some kraut garnishing any dinner plate.
Third is our Pitted Butter Olives. Also known as Castelvetrano, these are buttery, crisp and delicious olives. You can’t go wrong with these three products.
To Buy More and Save, don’t overthink it. Go with your gut and buy what sounds good!
How much should I eat?
There is no official RDA for fermented foods. We recommend eating them three times a day because a steady flow of probiotic rich foods to your microbiome is the best way to achieve gut health results with fermented foods.
However, if you are new to ferments and you haven’t eaten a lot of live culture foods, we recommend starting conservatively and working your way up to three times a day. Take it slow and listen to your body.
Is it possible to eat too much? Any side effects?
If you overdo it, you’ll know. There’s no way to say it delicately: if you eat too much fermented food, it can send you running to the bathroom. This is also why people eat fermented foods to ‘get things moving’, they can be very effective.
How does Buy More and Save work?
A box with 3 items gets FREE shipping.
A box with 6 items gets 14% off.
A box with 9 items gets 26% off.
A box with 12+ items gets 33% off.
What do fermented pickles taste like?
Many of us grew up on vinegar pickles and appreciate their sour taste. Fermented pickles are made with salt and not vinegar, so by comparison they are milder than vinegar pickles which contain acetic acid. Fermented pickles contain lactic acid so they still pack plenty of pickle punch. The fermentation process creates a distinct, and complex umami flavor that fermented foods are known and loved for.
Are fermented pickles crunchy?
Yes, their salt content makes fermented pickles nice and crunchy.
Which types of probiotic bacteria are in fermented pickles?
Fermented pickles contain 13 billion colony forming units (CFUs) of lactic acid bacteria per serving. The most abundant types of probiotic bacteria found in fermented pickles are Lactobacillus Plantarum, Lactobacillus Pentosus and Leuconostoc Mesenteroids.
What's the best way to eat fermented pickles?
Enjoy fermented pickles as a snack, side or condiment. Slice them on your sandwich. Chop them up and toss into your favorite egg or chicken salad.
What are the health benefits of fermented pickles?
Real, salt-water brine fermented cucumber pickles contain naturally occurring probiotics that are optimal for gut health. Raw cucumbers are nutrient-dense and fermentation increases and enhances their already high vitamin levels.
Are olives fermented?
Yes, olives are technically fermented, but the term generally used for this is ‘cured or ‘brined. ’ Our olives are distinct because they are not pasteurized and therefore maintain their live culture status.
Which types of probiotic bacteria are in olives?
Live culture olives contain 4 billion colony forming units (CFUs) of lactic acid bacteria per serving. A serving is about 6-8 olives. The most abundant types of probiotic bacteria found in live culture olives are Lactobacillus Plantarum and Lactobacillus Pentosus.
What are the health benefits of live culture olives?
Real, salt-water brined, live culture olives contain naturally occurring probiotics that are optimal for gut health. Olives contain healthy Omega 3 fats, an abundance of antioxidants and many more health benefits.
What is kraut or sauerkraut?
Kraut or sauerkraut is one of the more basic ferments. Kraut is simply shredded green cabbage and salt. Kraut is the fermentation tradition of Germany, eastern europe and slavic regions. Kraut is sour, yes, because green cabbage when fermented takes on a tanginess from the fermentation process.
Is kraut the same thing as coleslaw?
No. Slaw is shredded and chopped fresh, raw cabbage, typically served with a mayonnaise dressing. By contrast, kraut has undergone the fermentation process, which makes the texture of the cabbage more tender than raw slaw.
Should I just put kraut on a hot dog or sausage?
While you CAN just put kraut on a hot dog, there are so many more ways to enjoy it. In fact, kraut is likely the most versatile ferment around. Treat kraut as a condiment or topping. Enjoy with eggs in the morning. Chop and add into your salad. Layer on your sandwich for a flavor boost. Garnish any dinner plate: kraut is delicious alongside chicken and rice, or on top of your tacos.
Which types of probiotic bacteria are in kraut?
Fermented kraut contains 14 billion colony forming units (CFUs) of lactic acid bacteria per serving. A serving is one quarter cup, or about 2 tablespoons. The most abundant types of probiotic bacteria found in fermented kraut are Lactobacillus Plantarum, Lactobacillus Brevis, Pediococcus Aacidilactici, Pediococcus Cerevisiae and Leuconostoc Mesenteroids.
What are the health benefits of fermented kraut?
Real, salt-water brine fermented sauerkraut contains naturally occurring probiotics that are optimal for gut health. Green cabbage is incredibly nutrient dense, rich in fiber and antioxidants.
What is kimchi?
Kimchi is the general term for ferments made in the Korean tradition. The most traditional Korean recipe isa base of napa cabbage, with green onions, baby bok choy, ginger and use of red hot pepper flakes called Gochugaru spice. In traditional kimchi recipes, there is typically a fish sauce or fish oil element added in. Olive My Pickle’s Classic Kimchi is very close to traditional kimchi, and none of our kimchi recipes have any fish element, it's 100% vegan.
Do you bury your kimchi underground?
Burying kimchi (or any ferment) underground was a method used by ancestors to attain a temperature cool enough to kick off the fermentation process. Optimal temperature for fermentation to commence is around 68-70 degrees F. At OMP we have electricity and temperature controlled fermentation rooms, so burying our ferments is not necessary.
How spicy is Olive My Pickle’s kimchi?
Some Korean kimchis will be very spicy! Our kimchi here at Olive My Pickle is a medium heat level, not too hot. We describe them as ‘pleasantly warm.’
How should I eat kimchi?
Kimchi, like kraut, is quite versatile. Kimchi pairs very well with eggs. You can add to your avocado toast for a kick. Because it's spicy, add kimchi to blander dishes like pasta and chicken. You can stuff an avocado with kimchi, put it in your salad and garnish your dinner plate with a tablespoon of kimchi for a flavor boost.
Which types of probiotic bacteria are in kimchi?
Fermented kimchi contains 14 billion colony forming units (CFUs) of lactic acid bacteria per serving. A serving is one eighth of a cup, or about 1 tablespoon. The most abundant types of probiotic bacteria found in fermented pickles are Lactobacillus Plantarum, Lactobacillus Brevis, Pediococcus Aacidilactici, Pediococcus Cerevisiae and Leuconostoc Mesenteroids.
What are the health benefits of fermented kimchi?
Real, salt-water brine fermented kimchi contain naturally occurring probiotics that are optimal for gut health. Napa cabbage boasts vitamins A and C, at least 10 different minerals, and over 34 amino acids.
What is LiveBrine?
LiveBrine is the pickle juice from our fermented pickle process. Because more lactobacillus bacteria live in the brine than on the pickles and vegetables themselves, drinking brine is the most concentrated way to consume the live cultures from ferments.
How am I supposed to drink this/use this/take this?
We call LiveBrine a ‘naturally fermented daily gut health elixir.’ LiveBrine is not a beverage like kombucha, which you might drink an entire bottle of at lunch. Rather, LiveBrine is best consumed in small, concentrated amounts like a shot glass size serving. The easiest way to start with LiveBrine is a morning shot, we call it the Rise & Brine!
How else can I use LiveBrine?
Customers tell us they replenish with LiveBrine after a run or hot yoga class, or after working in the yard. They’ll use LiveBrine as a marinade, particularly for chicken. Some customers drink LiveBrine before a meal because its enzymes help them with digestion. Pickle juice is useful when you drink alcohol: take a shot in between drinks (along with a glass of water) to avoid a hangover.
Which types of probiotic bacteria are in LiveBrine?
Fermented pickle juice contains 14 billion colony forming units (CFUs) of lactic acid bacteria per serving. A serving is a 1.5 ounce shot glass size serving. The most abundant types of probiotic bacteria found in fermented pickle juice are Lactobacillus Plantarum, Lactobacillus Pentosus and Leuconostoc Mesenteroids.
What are the health benefits of LiveBrine?
Real, salt-water brine from fermentation contains naturally occurring probiotics that are optimal for gut health. LiveBrine also contains electrolytes from its high mineral sea salt which are restorative. Each flavor of LiveBrine contains a unique superfood, with distinct health benefits.
What are fermented vegetables?
At Olive My Pickle, we’ve learned that you can ferment just about anything! What we have today is our collection of the best fermented vegetables: Veggie Medley, Spicy Beans, Okra and California Garlic. All of these are made with the same process of fermentation as our pickles, kraut and kimchi.
What’s your most popular fermented vegetable?
That’s our Veggie Medley, which is a chunky green cabbage base, with carrots, cauliflower, red bell peppers and celery. In the italian tradition, this goes by the name Giardiniera.
How should I eat fermented vegetables?
Eat fermented vegetables just like you would a pickle. As a snack, or chopped up in a salad are our favorite ways. They are a great addition to a cheese board too.
Which types of probiotic bacteria are in fermented vegetables?
Fermented vegetables contain 13 billion colony forming units (CFUs) of lactic acid bacteria per serving. A serving is one quarter cup, or about 2 tablespoons. The most abundant types of probiotic bacteria found in fermented vegetables are Lactobacillus Plantarum, Lactobacillus Pentosus and Brevis Leuconostoc Mesenteroids.
What are the health benefits of fermented vegetables?
Real, salt-water brine fermented vegetables contain naturally occurring probiotics that are optimal for gut health. Each fermented vegetable contains a unique microbial composition, and your microbiome thrives on exposure to this biodiversity.